Frequently asked questions
Measuring, motors, what installation costs, and what happens if something does not fit.
Questions and answers
- What types of motorized window treatments do you offer?
- Motorized curtains and drapery tracks, roller shades (blackout, light-filtering and solar screen), honeycomb shades, horizontal and vertical blinds, and skylight shades for hard-to-reach windows. Every one of them is made to your measurements.
- How quiet are the motors?
- Under 35 decibels — quieter than a whisper. Quiet enough to run on a schedule in a bedroom without waking anyone.
- What is the maximum size you can make?
- Standard systems cover windows up to 20 feet wide and 15 feet tall. Anything larger needs multiple tracks or a commercial motor — choose Custom Solutions and we will quote it.
- Do I need a smart home system?
- No. Every system includes an RF remote that works on the day it is fitted. Alexa, Google Home, HomeKit and SmartThings are optional and can be added at any time without changing the motor.
- Do I need special wiring?
- Not necessarily. Battery motors need no wiring and run six to twelve months on a charge. Hardwired motors are quieter and never need charging; we use your existing outlets where we can, and tell you before you order if we cannot.
- How much does it cost?
- Enter your window size on any product page and the price appears on screen before you order — fabric, motor and control included, with installation shown as its own line. No consultation needed to see a number.
- Can I pay online?
- Yes. You can configure and pay for a window entirely online, and your order is confirmed only once the payment is verified. If you would rather be quoted first, request a quote and we will send a payment link you can use when you are ready.
- Is installation included in the price?
- Installation is charged separately, per window, and is shown as its own line before you pay — so you can see exactly what the fitting costs rather than finding it inside the product price. Orders outside our usual area may also carry a trip fee, which is shown at checkout.
- What if the measurements are wrong?
- If our team measured your windows and something does not fit, we remake it at no charge. If you entered your own measurements, a remake is charged at 50% of the product price. We check every custom order before production and contact you if a measurement looks wrong.
- Can I return a custom-made order?
- Curtains, shades, blinds and tracks are made to your measurements and cannot be returned or exchanged, except for manufacturing defects covered by the warranty. You can cancel for a full refund at any point before production starts. Unused accessories can be returned within 30 days, and fabric samples are free and need not be returned.
- How long does installation take?
- Most homes are finished in a single day, typically four to eight hours depending on the number of windows. Larger houses and commercial jobs may need a second visit, and we tell you which before you order.
- What warranty do you offer?
- Five years on the motor, covering defects and mechanical failure, and one year on our installation. Technical support continues for as long as you have the system, and warranty repairs are free.
Still have a question?
Call us, or book a free measurement and ask in person.